The Blackboard helpdesk is
available 24/7 for all students.
Call 1-866-
434-8874 if you need a password reset or require assistance troubleshooting
problems that you encounter while using Blackboard.
The Online Support Center contains a knowledge base, animated tutorials, live chat with a service representative, and ticket submission for issues.
A student user id is your student's campus network email id. Student user id is usually first
initial, middle initial, and the first 6 letters of the last name, preceded
by a 10.
Example: John L. Smith, username would be 10jlsmith. Student's
can look up their username in STINF.
Student password will be your first 4 characters
of your last name (first letter of last name capitalized) and your date of birth full year/month/day.
Example: John Smith was born on April 1, 1974 so password
would be Smit19740401.
Important! All students
are encouraged to use their university email address, which is the
same user id and password that is given in STINF. The reason this
is encouraged is if you need their password reset by the Blackboard
helpdesk, the new password will be emailed to your bloomu.edu account.
For example, John L. Smith email would be jlsmith@bloomu.edu. For
security reasons, the helpdesk cannot give passwords over the phone
and they cannot send the password to any other email account.
