Requesting Assistance

The Office of Technology has recently purchased Numara® FootPrints Help Desk Management solutions to better support the technology needs of the University. FootPrints is a 100% web-based program accessible through a standard web browser in Windows, Macintosh, Unix or Linux platforms.

• Tickets will automatically be routed to the correct technology personnel to assist with your particular issue.
• Global issues that affect all campus users are easily viewable.
• A comprehensive knowledge base to search frequently asked questions is available.
  
  

Enter a ticket

Enter a ticket at http://helpdesk.bloomu.edu/

• When entering a ticket from an on campus computer, users will automatically be logged into the software.
• When entering a ticket from an off campus computer, users will need to enter their network user name and password. User name must be preceded by buad\. Example: buad\mmills
  
  

Tutorials

Enter a help desk ticket - How to enter a help desk ticket and view previously entered tickets.

Global Issues - How to view and subscribe to campus-wide technology issues.

Knowledge Base - How to view and search customized knowledge base articles.

Urgent Assistance

The help desk staff will answer calls for urgent assistance from 8:00 a.m. to 4:30 p.m. Monday through Friday. (After hours urgent request information located at bottom of this page.)

When To Call:
For emergencies, when you need a quick response or otherwise need to speak directly to our staff. When you dial HELP (4357) the following options will be
available:

1. AV or IMPS problems and services
2. Telephone problems
3. Borrowing laptops and projectors
4. Questions about test scanning
5. Computer, Network, and Food Services assistance

What To Expect:
Dialing one easy to remember number will connect you to a help desk staff member who will assist with your urgent issue.

Note: If your issue is non-emergent, please enter a help desk ticket in our Footprints software.