Experience has shown that the following will help most end users who are experiencing log on issues:
Go to this website
http://rescomp.bloomu.edu/Downloads.html
Download and install internet explorer 6.0 SP1
Also download and install the JAVA runtime environment
You might try the JAVA runtime environment by itself first and if that
doesn't work then try IE 6.0
If this step does not help, read other troubleshooting tips below.